Refund policy

Cancellation of digital-content purchases

For consumers covered by UK cancellation law, the usual cancellation period is 14 days from the day after the contract is made.

If you expressly request immediate supply and acknowledge that you will lose your cancellation right once supply begins, that right ends when supply begins. We must confirm your consent and acknowledgement with the contract confirmation. This does not affect your rights if the content is faulty, not as described or otherwise fails to meet applicable legal requirements.

If the necessary consent, acknowledgement or confirmation has not been obtained, we will not treat this policy, your purchase or a download alone as removing your statutory cancellation rights.

To exercise a cancellation right that still applies, email k.allsop@gmx.com or write to our business address on our Contact page. Clearly state that you want to cancel and provide your order details. A model cancellation form is available on our Contact page; you do not have to use it.

Faulty, missing or incorrectly described files

Contact us with your order number, the affected file, your device and PDF reader, and a description of the problem. A screenshot can help. Do not send passwords or card details.

Where UK digital-content rights apply, content must be of satisfactory quality, fit for purpose and as described. We will provide a repair or replacement where required by law, within a reasonable time, without significant inconvenience and at no additional cost.

If repair or replacement is impossible, or cannot be provided within a reasonable time and without significant inconvenience, you may be entitled to an appropriate price reduction, which can be up to the full price.

Refunds

Where cancellation law requires a refund, we will reimburse the amount due without undue delay and within 14 days of being informed of the cancellation. Where a digital-content price reduction or other refund is legally due, we will meet the applicable legal deadline.

Refunds use the original payment method unless you expressly agree otherwise. We do not charge a refund fee. Your payment provider may take additional time to display the funds.

Nothing in this policy excludes mandatory consumer rights, including other remedies that may apply where you live. Downloading a file does not remove rights relating to faults or misdescription.